Referenties

The client had a fast growing business line in providing personal protection equipment to production facilities. The orders varied of some pieces to complete pallets. The warehousing and logistics were a unreliable link in the global chain. The client had a lot of incidents: uncompleted deliveries, too late, wrong addresses, blocked deliveries at customs due to bad administration, and so on.

Blue Chain assessed the problems and mirrored the logistic organization with the customer flow. The accountability of the warehouse agents was now fixed and communication improved. The inbound warehouse traffic was also re-organized. Different flows were now grouped in specialties and cross-docking was implemented. This increased the speed of flow. The suppliers were also followed up with a reminder system.

To improve the grouping of equipment for a customer order (consolidation), the packaging instructions for the suppliers were changed. The flows were more back-to-back organized. The outbound traffic was programmed in a fixed rhythm so that the customers knew that they could expect deliveries on a pre-set date. 

The client was used of participating in EU-tenders. He had learned the rules by practice, and wasn’t aware of his complete rights. In some cases he was reluctant to ask informative questions, because he wasn’t sure that this was allowed.

Blue Chain explained the EU-procedure in a simple way and standardized the tender documents. In this way his administrative cost was decreased and all legal obligations were respected. Blue Chain also trained the sales staff in the rules and rights, so that they were more confident at the negotiation table.

Blue Chain works already several years with this client. The client invites us twice a year because of our refreshing and practical approach. The main goal for the client is that its buyers and project managers stay focused. Company money is so easy to spend in a competitive market. Meanwhile everybody of the staff knows Blue Chain, and when they experience difficulties in contract management, they call Blue Chain for a quick advice. Handy and efficient.