The client was a large electromechanical installer who worked in full service contracts. The client had a large installed base with technical equipment which had to be serviced in two shifts. The fleet of specialized equipment is key in the yard production, but the technical services were not well organized. Although they had high flexibility, the yards felt that they had a poor global service level.

Blue Chain was asked to calculate the make/buy-decision of these technical services.

Together with the client we analyzed the technical fleet and calculated the tariff sheet for this equipment. This should result in a choice to in- or outsource part of the scope. The break-even point between increasing operational costs versus a new investment was also calculated. Next to that the possible suppliers of goods and/or services should be aligned with the internal requirements of the client. Blue Chain managed that all operational and critical stocks of components were placed in consignment. This decreased the downtime of the machines. Due to coordination of planning with the yards, the operational work rhythm became more stable. This increased the motivation of the work force. Spare machines helped to control the incidents.

The new technical organization worked with KPI and the service levels were respected. The highly experienced technical staff was motivated to make the difference in the global service towards the final client.